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Customer Support
Need help with your gaming top-up? Our friendly support team is here to help you 24/7. Choose your preferred contact method below.
Contact Us
Multiple ways to reach our support team
Quick Help
Find answers to common questions instantly
How long does delivery take?
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Delivery
Most orders are delivered within 1 minutes to 3 hours after payment confirmation.
What if I entered wrong User ID?
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Account Issues
Contact support immediately with your transaction ID. We may be able to help if the incorrect ID doesn't exist.
My payment was deducted but no diamonds received
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Payment Issues
This rarely happens. Contact support with your transaction screenshot and User ID for immediate assistance.
How to find my User ID and Server ID?
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Game Help
Open your game → Tap your avatar → Look for User ID and Server ID in your profile section.
Is it safe to top up here?
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Security
Yes, we use official game top-up methods and secure KHQR payment. Over 50,000 satisfied customers trust us.
Can I get a refund?
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Refunds
Refunds are possible only if the top-up failed due to our system error. Gaming currency sales are generally non-refundable.
Self-Service Tools
Solve common issues yourself, instantly
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Server Status
Check if our service is online
All Systems Online
Need Personal Assistance?
Our experienced support team is ready to help you with any gaming top-up questions or issues. We speak both English and Khmer.
Average response time: 5 minutes
Available 24/7 via Telegram
Multilingual support (English/Khmer)
Support Hours
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Telegram
24/7 Available
Fastest response
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9 AM - 11 PM
Daily support